DRAFT — This is a preliminary document. A final version reviewed by legal counsel will be published before launch.

Privacy Policy

How we collect, use, and protect your information.

Last updated: May 2026

1. Information We Collect

Account Information

When you create an AgentVista account, we collect your email address, display name, and organization name. If you sign up via a third-party authentication provider, we receive the profile information you authorize.

Telemetry Data

AgentVista ingests observability data that you send via our SDKs or APIs. This includes agent execution traces, LLM call metadata (model, token counts, latency, cost), tool invocations, and custom annotations. The content and scope of this data is entirely controlled by your instrumentation code.

Usage Data

We collect standard web analytics to improve the platform: pages visited, feature usage patterns, browser type, and session duration. We do not use third-party tracking pixels or sell usage data to advertisers.

2. How We Use Your Information

  • Provide the service: process and display your telemetry data, generate dashboards, trigger alerts.
  • Improve the platform: analyze aggregate usage patterns to prioritize features and fix issues.
  • Communicate with you: send transactional emails (alerts, account changes), and occasional product updates. You can unsubscribe from non-transactional emails at any time.
  • Enforce our terms: detect abuse, prevent fraud, and maintain platform security.

3. Data Sharing

We do not sell your personal data or telemetry data.

We share data only with the following categories of third parties:

  • Infrastructure providers: cloud hosting (Railway), managed database services, CDN and DNS providers — solely to operate the platform.
  • Payment processor: Stripe processes billing information. We do not store your credit card details.
  • Email delivery: transactional email services for alerts and account notifications.

We may disclose information if required by law, subpoena, or court order, or to protect the rights, safety, or property of AgentVista or its users.

4. Data Retention

Telemetry data retention varies by plan tier. See our Data Retention Policy for details.

Account data is retained for the lifetime of your account. When you delete your account, we remove all associated data within 30 days.

5. Your Rights

Access and Portability

You can access your telemetry data at any time via the AgentVista dashboard and API. You can export your data in JSON format.

Correction

You can update your account information at any time from your account settings.

Deletion

You can request deletion of your account and all associated data by contacting support@agentvista.dev. We will process requests within 30 days.

Objection and Restriction

You may object to processing or request restriction of your data by contacting us. We will comply unless we have a legitimate legal basis for continued processing.

6. GDPR (European Economic Area)

If you are located in the EEA, our legal basis for processing your personal data is:

  • Contract performance: processing necessary to provide the AgentVista service you signed up for.
  • Legitimate interest: improving the platform, ensuring security, and communicating product updates.
  • Consent: where applicable, such as optional marketing communications.

You have the right to lodge a complaint with your local data protection authority.

7. CCPA (California)

California residents have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To exercise your CCPA rights, contact privacy@agentvista.dev.

8. Cookies

AgentVista uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.

9. Security

We implement technical and organizational measures to protect your data. See our Security & Trust page for details.

10. Children

AgentVista is a B2B service not directed at individuals under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We will notify you of material changes by email or an in-app notice at least 30 days before the changes take effect.

12. Contact

For privacy-related questions or requests: